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FAQ

What should I expect for my first visit to Cornerstone?

If you are a new client attending your first appointment at Cornerstone, please plan to arrive 10-15 minutes early. Be sure to complete your online intake forms from the link that was emailed to you or plan to fill out your intake forms at our office before your scheduled time with your therapist. Upon entering our waiting room, please have a seat, make yourself comfortable and your therapist will soon come to greet you.

Are Cornerstone counselors on my insurance plan?

Finding the right therapist can be a very hard endeavor. Finding the right therapist on a specific insurance plan can be even harder. Most of our therapists are in network with Blue Cross Blue Shield. Even so, not all policies cover counseling. We would encourage you to contact your insurance provider prior to your first appointment to discuss if your policy covers counseling. If you have Blue Cross Blue Shield, we will be happy to file your claim for you. If you have another insurance provider, we will provide you with a receipt of your payment, which will contain the necessary documentation needed by your provider. You can use this receipt to see if you can be reimbursed for your fees. Please note that payment is due at the time service is provided. Should insurance deny your claim for any reason, you will be responsible for the full amount of the session.

What is the difference in a licensed counselor and a biblical counselor?

Cornerstone has both licensed counselors and biblical counselors. Both types of counselors have a passion and desire to help people in need. They have gone through years of schooling and passed necessary exams to practice counseling. They are well versed in evidence based treatments and are able to help the client find real relief from their symptoms.

The primary difference between the two types of counselors is in their approach. The licensed counselor will most likely focus on the emotional, mental and physical aspects of a person’s issue and utilize different evidence based techniques to help promote healing. A biblical counselor is also trained in skills to address emotional and mental health issues but uses God’s Word as the primary source to help clients.

One other difference between the two types of counselors is that licensed counselors can participate in certain insurance plans while biblical counselors typically do not. Even so, a biblical counselor can provide you with paperwork that you can submit to your insurance to attempt to be reimbursed for your appointment.

How long is a session and how often will I meet with a counselor?

An average individual session lasts 60 minutes. The frequency of sessions and length of treatment depends on the goals established in therapy, severity of the issues, and the client’s willingness to actively participate. You and your counselor will determine together the frequency and length of treatment.

What if I have to cancel my counseling session?

There is no charge for any session cancelled with at least 24-hour notice prior to the scheduled appointment. Sessions cancelled with less than 24-hour notice will be assessed a fee of $155.

How do I get started?

Simply click on the Make an Appointment tab above or give us a call. We will match you with a counselor who best meets your needs.