FAQs

  

  • What should I expect for my first visit to Cornerstone?Open or Close

    If you are a new client attending your first appointment at Cornerstone, please plan to arrive 10 minutes early. Be sure to create a new client account and submit your paperwork electronically before your first session.  You can do this by clicking on the Client Forms tab to the left.  If you prefer, you can print off your forms and bring them with you to your first session. Upon entering our waiting room, please have a seat, make yourself comfortable and your therapist will soon come to greet you.

  • Are Cornerstone counselors on my insurance plan? Open or Close

    Finding the right therapist can be a very hard endeavor. Finding the right therapist on a specific insurance plan can be even harder. Most of our therapists are in network with Blue Cross Blue Shield. Even so, not all policies cover counseling. We would encourage you to contact your insurance provider prior to your first appointment to discuss if your policy covers counseling. If you have Blue Cross Blue Shield, we will be happy to file your claim for you. If you have another insurance provider, we will provide you with a receipt of your payment, which will contain the necessary documentation needed by your provider. You can use this receipt to see if you can be reimbursed for your fees. Please note that payment is due at the time service is provided. Should insurance deny your claim for any reason, you will be responsible for the full amount of the session.

  • How long is a session and how often will I meet with a counselor?Open or Close

    An average individual session lasts 60 minutes. The frequency of sessions and length of treatment depends on the goals established in therapy, severity of the issues, and the client’s willingness to actively participate. You and your counselor will determine together the frequency and length of treatment.

  • What if I have to cancel my counseling session?Open or Close

    There is no charge for any session cancelled with at least 24-hour notice prior to the scheduled appointment. Sessions cancelled with less than 24-hour notice will be assessed a fee of $135.

  • How do I get started? Open or Close

    Simply click on the Schedule an Appointment tab to the left or give us a call. We will match you with a counselor who best meets your needs.